Telezer Technologies

We run your customer operations
and build the technology behind them.

We staff contact center and back-office teams, set up the software they work in, and build web, mobile, IoT and AI products, all planned together.

Talk to a consultant See our services
Plan your team
Contact centerManaged teamsBack officeRules in, records outWeb, apps and IoTBuilt and testedAI botsWith a human handoff

Every channel in one queue. Voice, chat and email reach agents in one console, so customers do not repeat themselves and supervisors see the whole floor. Learn more

Telezer at a glance.

Our services

From the contact center floor to the codebase.

Choose a group, then a service to see what is included and how it works.

Teams, software and AI bots for customer conversations.

Follow-up, paperwork and people administration, run to your rules.

Websites, apps, devices and campaigns, built and tested by our engineers.

All services

One request, start to finish

How one request moves through Telezer.

From first contact to follow-up, every step is handled by a Telezer service.

  1. Step 01The request arrives

    A customer reaches out

    By phone, chat or email. Every channel joins one queue and is routed by skill and priority.

    Contact Center SoftwareDialers, omnichannel routing and QA tools
  2. Step 02A bot takes the routine

    A bot answers and qualifies

    It tells the customer it is automated, answers repeat questions and gathers the details of the request.

    AI Voice and Chat BotsVoice, chat and WhatsApp bots with human handoff
  3. Step 03A person takes over

    An agent picks up with context

    When judgement is needed, a trained agent takes the conversation with the full transcript attached.

    Contact Center ServicesManaged inbound and outbound teams
  4. Step 04The paperwork is processed

    Back office handles the records

    Documents, orders and data are processed to written rules, checked and returned with an audit trail.

    Back Office ServicesData entry, document and order processing
  5. Step 05The inquiry is followed up

    Sales gets a qualified lead

    The inquiry is qualified against your criteria and handed to sales with notes, so nothing sits unanswered.

    Lead Management ServicesFast follow-up and qualification of every lead
  6. Step 06The conversation continues

    A campaign keeps in touch

    Campaigns keep interest warm between touches.

    Digital MarketingSEO, email and paid campaigns with follow-up

Which step is yours? Not sure where you fit? Start from the result you want. Browse the services

Why Telezer

Why companies work with Telezer.

Technology and people, planned together, with one team answerable for the result.

01

One accountable partner

Software, people and engineering are planned together. When something needs fixing, you call one team, not three vendors.

02

Quality you can inspect

Quality is reviewed on a schedule you agree.

03

Software we set up and support

We configure, connect and support the contact center software your agents use, so the people who set it up are the people who fix it.

04

Start with one service

Begin with a single team, tool or build, and add others when they earn their place.

How the options compare

How we work with you

Start small, prove it, then grow.

Three stages, with a review at each.

  1. 01

    Discover

    We learn your channels, volumes and goals, and agree in writing what success looks like.

  2. 02

    Pilot

    A small share of real work runs on the new setup, and we review the results with you.

  3. 03

    Scale

    When you approve the pilot, we add people, software and reporting in stages.

See the four ways to engage us

Sketch your team in 60 seconds.

Choose agents, hours and channels. We turn it into a request summary for a consultant, with no prices shown.

Plan your team
Industries

Where our services fit.

Healthcare

Appointment booking and reminders, Patient inquiry lines, Claims and records back office

Real estate

Inquiry response, Buyer qualification, Site-visit booking

All industries

Where we work

Serving the US, India and the UAE.

Our headquarters is in Hyderabad. US clients get a team that keeps US hours, and businesses in the UAE and GCC have a direct regional line. Each card shows the local time.

The warm band shows where it is daytime right now.

  • Hyderabad, IndiaGlobal headquarters Daytime nowNight there
    --:-- IST local time

    Banjara Hills, Hyderabad, Telangana

  • United StatesUS-hours coverage Daytime nowNight there
    --:-- Eastern local time

    Monday to Saturday, 8:00 AM to 6:00 PM ET

  • UAE and GCCRegional service Daytime nowNight there
    --:-- Gulf local time

    UAE line (+971) 56 451 8180

Talk to us about your region

Common questions

Before you reach out.

Something else on your mind? Ask in the form below.

What does Telezer Technologies do?
Telezer Technologies (Telezer IT Solutions Private Limited, founded in 2017) is a B2B partner for customer operations and IT. It runs outsourced contact center teams for inbound support and outbound campaigns, back-office, lead management and HR administration work, sets up and supports contact center software such as auto and predictive dialers, and builds AI voice, chat and WhatsApp bots, websites, mobile apps, IoT platforms and custom software.
Where is Telezer based, and which regions does it work with?
Telezer is headquartered in Hyderabad, India, and serves businesses across the US, India and the UAE. The team works Monday to Saturday, 10 AM to 7 PM IST and 8 AM to 6 PM ET, so US clients are covered in their own business day. Reach it on (+1) 888 465 5577 or info@telezer.com.
Does Telezer work with companies in the USA, India and the UAE?
Yes. US companies work with a team that keeps US hours, 8 AM to 6 PM ET, and can call (+1) 888 465 5577. Businesses in India work with the Hyderabad headquarters, 10 AM to 7 PM IST. Businesses in the UAE and the wider GCC can call the UAE line, (+971) 56 451 8180. Every program is scoped and quoted in writing.
Can we start with one team?
Yes. Begin with a single team, tool or build, and add others when they earn their place. Telezer plans people and technology together so they fit, but each service has its own scope and its own start.
What does omnichannel mean for a contact center?
Omnichannel means voice, chat and email conversations are handled in one queue and one agent desktop. A customer can start on chat and continue by phone without repeating themselves, and your team sees the full history. It differs from multichannel, where each channel runs separately and context is lost.
Do AI agents replace human agents?
No. AI voice and chat bots take routine, repeatable conversations such as order status or appointment booking. They tell the customer they are automated, and they transfer to a person when asked or when judgement is needed, with the transcript attached. Your agents then spend their time on the conversations that need them.
How is pricing worked out?
Every program is scoped to its channels, hours, volumes and engagement model, then quoted in writing, so we do not publish a fixed price list. You can sketch your team on the contact page first, and a consultant will use that summary as the starting point for a proposal.
How do you protect our customers' data?
We agree data-handling rules in writing before work starts, and limit access by role. The full list is in the security section of our Why Telezer page. Read the security practices
Your next step

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A consultant will reply to you as soon as we can. If it is urgent, call (+1) 888 465 5577. Hours: Monday to Saturday, 10AM to 7PM IST or 8AM to 6PM ET.

info@telezer.com   (+1) 888 465 5577

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info@telezer.com   (+1) 888 465 5577

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