India contact center for US businesses

An outsourced contact center in India that works US hours.

We hire, train and manage inbound and outbound agents in Hyderabad. You get one team that answers for the result, a US phone line and cover from 8 AM to 6 PM ET.

Talk to a consultant See how a program starts
  • Live in 24 hours, with the dialer, bots, numbers and carrier setup included in most cases. We confirm your scope when we talk.
  • Enquiries are handled 24x7.
  • 36,000+ Inbound calls answered a day
  • 2.3M+ Outbound calls in a single day
  • 3 Markets served: US, India, UAE

Call (+1) 888 465 5577 WhatsApp

US-hours cover, Monday to Saturday, 8 AM to 6 PM ET.

Talk to a consultant

Share your channels, expected volume and the hours you need covered. A consultant will follow up by email.

We reply to this address.
A few lines is enough: your channels, team size or project.

Enquiries are handled 24x7. We use your details only to reply to you.

By sending this form you agree that we may contact you about your request. See our Privacy Policy.

Thanks, we have your request.

A consultant will reply to you as soon as we can. If it is urgent, call (+1) 888 465 5577. Hours: Monday to Saturday, 10AM to 7PM IST or 8AM to 6PM ET.

info@telezer.com   (+1) 888 465 5577

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This preview is not connected to our inbox, so nothing has been delivered. To reach a consultant now, email info@telezer.com or call (+1) 888 465 5577. Hours: Monday to Saturday, 10AM to 7PM IST or 8AM to 6PM ET.

info@telezer.com   (+1) 888 465 5577

Who this is for

Is this you?

You are a US business that needs more phone, chat or email coverage than your team can give. You may be hiring slowly, losing calls after hours, or running campaigns that need more agents. You want a partner that manages the people, not just supplies them.

A good fit if

  • You are a US business that needs more phone, chat or email coverage.
  • You want a managed team with a team lead, not only extra people.
  • You want to start with one queue or campaign and grow from a pilot.

Not a fit if

  • You want a price list before any conversation. We quote in writing, to your scope.
  • You only need dialer software and no agents. See the dialer page instead.
How it works

From first call to live work.

  1. Scoping callYou tell us volumes, channels, hours and what a good call looks like.
  2. PlanWe propose team size, the scripts and checks, and the tools. You approve it.
  3. PilotA small team starts on live work. We score calls on a scorecard you approve.
  4. ReviewYou see the results and we adjust training and scripts.
  5. ScaleWe add agents when the pilot meets the goals you set.
What is included

What you get.

We will suggest a team size and a pilot plan.

Talk to a consultant
  • Recruiting, training and day-to-day management of agents
  • Inbound support and outbound campaigns on voice, chat and email
  • A team lead and a named owner for your program
  • Call and chat scoring against a scorecard you approve, with reports on a set schedule
  • A dialer, if you want one, set up and run by the same team
  • Coverage across India and US time zones, Monday to Saturday (10 AM to 7 PM IST and 8 AM to 6 PM ET)
  • A US phone line to reach your program team
Proof

Built for volume.

  • 36,000+Inbound calls answered a day
  • 2.3M+Outbound calls in a single day
  • 3Markets served: US, India, UAE

We have run contact center operations since 2017, delivering from Hyderabad, India.

FAQ

Questions buyers ask first.

Have a question that is not here?

Add it to the form. A consultant will answer it when they follow up.

Ask your question
Related
What does an outsourced contact center in India do for a US business?
It gives you trained agents who handle your calls, chats and emails, managed by a team lead, at a scale you set. You keep control of scripts, reporting and goals.
What hours do you cover?
We work Monday to Saturday, 10 AM to 7 PM IST and 8 AM to 6 PM ET. If you need other hours, tell us and we will confirm what is possible.
How do I know the quality stays good?
Calls and chats are scored against a scorecard you approve. You get the results on a set schedule, and we change training from them.
How is it priced?
Pricing depends on the channels, hours and team size. We explain the model on the first call and send a written quote.
Can we start small?
Yes. Most programs start with one queue or one campaign and a small team. We add to it after you approve the pilot.
How do we reach you from the US?
Call (+1) 888 465 5577 or (+1) 510 519 5119, 8 AM to 6 PM ET, Monday to Saturday. Your program also has a named owner.
How do you protect our data?
We agree access rules and data handling with you in writing before work starts. We do not list certifications.
How fast can we go live?
You can be live in 24 hours, with the dialer, bots, phone numbers and carrier setup included in most cases. We confirm your scope when we talk, then set up and test before live work starts.
Talk to a consultant

Tell us your volume and your hours.

We will suggest a team size and a pilot plan.

Useful to include
  • The channels you need: voice, chat or email
  • Your expected volume
  • The hours you need covered

Talk to a consultant

Share your channels, expected volume and the hours you need covered. A consultant will follow up by email.

We reply to this address.
Include your country code, for example +1, +44, +91 or +971.
A few lines is enough: your channels, team size or project.

Enquiries are handled 24x7. We use your details only to reply to you.

By sending this form you agree that we may contact you about your request. See our Privacy Policy.

Thanks, we have your request.

A consultant will reply to you as soon as we can. If it is urgent, call (+1) 888 465 5577. Hours: Monday to Saturday, 10AM to 7PM IST or 8AM to 6PM ET.

info@telezer.com   (+1) 888 465 5577

Request ready, not sent yet.

This preview is not connected to our inbox, so nothing has been delivered. To reach a consultant now, email info@telezer.com or call (+1) 888 465 5577. Hours: Monday to Saturday, 10AM to 7PM IST or 8AM to 6PM ET.

info@telezer.com   (+1) 888 465 5577

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